Ticket #337 (closed task: fixed)

Opened 4 months ago

Last modified 4 months ago

No license key received after payment

Reported by: don_proctor@yahoo.com Assigned to:
Priority: major Milestone: Shimo 2.1
Component: Cisco VPN Version: 2.0
Keywords: Cc:

Description

Hello,

I submitted my payment for Shimo over a week ago but have not yet received a license key. I have contacted Kagi about this issue but they have not responded. Please send me a license file I can use for my current Shimo application. Text of my latest email is pasted below.

Thank you.

Dear Kagi Admin, A Kagi customer has questions after using the online Order Tracking system. Here is the information provided by the customer: The Transaction ID is CHTZXTZEMP7S The customer's CURRENT email is don_proctor@yahoo.com The email used for the purchase is don_proctor@yahoo.com

Please help them with their request, which follows.

message. Please either ask Shimo to send the activation key or reverse the charge you have made to my credit card.

Thank you.

Don Proctor

Attachments

Untitled.rtf (325 bytes) - added by anonymous on 09/26/08 22:24:29.

Change History

08/02/08 12:54:03 changed by Fabian Jaeger

I already sent your license file multiple times, but obviously it never came through. Please check your SPAM folder...

08/02/08 17:15:16 changed by Fabian Jaeger

  • status changed from new to closed.
  • resolution set to fixed.

09/26/08 22:24:29 changed by anonymous

  • attachment Untitled.rtf added.

Add/Change #337 (No license key received after payment)




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